Transparent standards for your total peace of mind.
At Health Foundry, our commitment to your wellbeing extends beyond the bottle. Our policies are designed to provide the same clarity, integrity, and Australian standard of excellence as our clinical formulations -ensuring your journey to vitality is supported by trust at every turn.
Shipping Policy
Effective Date: 2026
Thank you for choosing Health Foundry. We are committed to getting your order to you as quickly and safely as possible so you can begin your vitality journey without delay.
Dispatch & Processing
- Location: All orders are hand-packed and dispatched from our dedicated facility at 4 Pirelli Street, Southport QLD 4215.
- Timeline: We strive to process and dispatch all orders within 1–2 business days.
- Operating Hours: Our dispatch team works Monday to Friday. Orders placed on weekends or public holidays will be processed the following business day.
Shipping Rates & Destinations
- Australia-Wide: We ship to every corner of Australia, including PO Boxes and Parcel Lockers.
- Free Shipping: We offer Free Tracked Shipping Australia-wide on our 4-Month Value Bundles.
- Standard Shipping: For single-bottle orders, shipping costs are calculated at checkout based on your location.
- International: We currently focus on our Australian community. For international inquiries, please contact our support team directly.
Our Delivery Partners
- Primary Carrier: We primarily use Australia Post to ensure reliable delivery to your door, letterbox, or local post office.
- Tracking: As soon as your order leaves Southport, you will receive a confirmation email with a tracking number. Please allow 24 hours for the tracking link to become active.
Delivery Timelines
While we dispatch quickly, actual delivery times depend on Australia Post. As a general guide:
- QLD/NSW/VIC: 2–5 business days.
- WA/SA/TAS/NT: 5–8 business days.
- Remote Areas: Please allow additional transit time.
Damages & Delivery Issues
- Arrival Condition: We take great care in our packaging. However, if your order arrives damaged, please notify us within 24 hours of delivery at contact@healthfoundry.com.au.
- Claims: Please keep all packaging and take a photo of the damage to help us resolve the issue with the carrier quickly.
Returns & The 120-Day Guarantee
We want you to shop with total confidence. Our shipping policy is backed by our 120-Day Money-Back Guarantee. If you are not satisfied with your results after 4 months of use, you can return your bottles (even if empty) to our Head Office for a full refund.
For full details on how to return your product, please visit our [Dedicated Guarantee Page].
